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When you walk up to the desk in the main lobby, expect the person at the Information Desk to smile and say, "Welcome to The Empire State Building! How may I help you?"
In that same manner, we want you to know that we will make every effort to answer your questions, respond to your comments and react to your needs during your visit to the building. It is critical that your Internet experience with us be every bit as friendly as your day in our real-life monument.
If you have comments, about any visitor information that you would like to see listed here, please send them to us via our
Online Customer Service
and, if prudent, we will try to incorporate your suggestions.
86th Floor Observatory:
The 86th floor Observatory, 1,050 feet (320 meters), reached by high speed, automatic elevators, has both a glass-enclosed area, which is heated in winter and cooled in summer, and spacious outdoor promenades on all four sides of the Building. High powered binoculars are available on the promenades for the convenience of visitors at a minimal cost. The 86th floor observatory is handicap accessible.
102nd Floor Observatory:
102nd Floor Observatory tickets are only sold upon arrival at the Empire State Building at a cost of $15.00 in addition to regular admission tickets.
Observatory Hours:
Open daily 365 days a year.
8:00AM to 2:00AM 7 days a week. Last elevators go up at 1:15AM.
IMPORTANT: Everyone must go through the security check when entering the building. No glass items are permitted to be taken to the Observatory. Cameras and camcorders are allowed but no tripods. ONLY carry-on size and style bags, suitcases, backpacks, duffle bags, luggage, etc., are permitted. We do not have a coat check, package, baggage check or holding area, so please do not attempt to bring non-carry-on style luggage to the Observatory. Please view our Security and Visitor Information for more details.
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| Admission Prices at the Building: |
| ESB Express Pass |
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$41.52 |
(+$3.48 Tx) |
| Adults (13-61) |
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$18.45 |
(+$1.55 Tx) |
| Child (6-12) |
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$12.92 |
(+$1.08 Tx) |
| Senior (62+) |
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$16.61 |
(+$1.39 Tx) |
| ESB Audio Tour |
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$7.38 |
(+$.62 Tx) |
| Military in Uniform |
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Free |
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| Toddlers (5 or younger) |
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Free |
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NOTE: 102nd Floor Observatory tickets are only sold upon arrival at the Empire State Building at a cost of $15.00 in addition to regular admission tickets.
Military personnel are admitted free when in full uniform.
Toddlers (5 or younger) are admitted free when accompanied by an adult
ticket holder.
Information on group rates can be obtained by faxing a request to the Group Sales Office at (212) 947-1360 or by visiting the Observatory ticket office on the 2nd floor of the building.
ESB Express Pass:
The lines at the Empire State Building Observatory are as legendary as the building itself. The line actually consists of 3 different lines. The first one is the security line that everyone must go through. Next comes the ticket line. Visitors with pre-purchased tickets can skip this line which can save a considerable amount of time during our busiest times. The 3rd and last line is for the elevators that take you to the Observatory.
While we have been told that anything this good is worth the wait, we have also heard laments that some people missed out on being able to visit the Empire State Building Observatory because they just didn’t have enough time to see and do everything while in NYC. Now you can. By purchasing an Express Pass you will automatically be moved to the front of each and every line.
Need more time for shopping or seeing a show? Perhaps there’s a restaurant that you just have to experience? Express Pass is the answer for you. It gives you enough time to do it all in the city that never sleeps.
ESB Observatory Audio Tour:
The high point (no pun intended) of every visit to the Observatory is, of
course, the spectacular 360-degree view of the Big Apple and the
metropolitan area. Now, we’re going to make that experience even more
exciting and rewarding with an audio tour and corresponding signage so that
visitors will know exactly what they are seeing from every vantage point on
the observation deck.
Narrating the tour is Tony, a fictional, but nonetheless authentic, native
New Yorker born 50 years ago in Chelsea, an area of Manhattan not yet the
hot, trendy neighborhood it is today. The tour is written from Tony’s point
of view and is filled with his colorful, amusing and informative
observations about his favorite city . . . and his favorite building.
To complement the audio tour and enable visitors to have better close-up
views of what Tony is describing, we have installed more powerful binoculars
on the outside deck of the Observatory.
Tickets are available for the audio tour at the ticket office located on
the 2nd floor of the building.
Shops, Restaurants, and Services:
See a list of shops, restaurants, and services located in the ESB.
Location:
Fifth Avenue at 34th Street
Getting There:
Click Here for directions to ESB.
Customer Service:
For additional information please contact The Empire State Building through our
Online Customer Service
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