Manage My Bookings

You can change the date or time of your reservation through the Manage My Booking portal. Enter your email address or booking reference number, select your reservation, and choose a new available date or time. Please note that changes are subject to availability, and price differences may apply.

Yes. You can upgrade your ticket after booking through the Manage My Booking portal with your email address or booking reference number. From there, you can change your ticket type or add upgrades, such as Express Pass or access to the 102nd Floor Observation Deck.

To add additional guests, access your reservation through the Manage My Booking portal with your email address or booking reference number. From there, you can update your booking to include more guests, subject to availability.

If you cannot find your confirmation email, you can access your booking with your purchase email address in the Manage My Booking portal.

All tickets are non-refundable, but changes can be made to reservations through the Manage My Booking portal. For more information, see our ticket policy. 

Please arrive as close as possible to your scheduled time, and we will do our best to accommodate you. If needed, you may be required to change your reservation to the next available time slot, either at the ticketing office or through the Manage My Booking portal.

Yes. You can enter your guests’ details during the checkout process to purchase tickets on their behalf. For added flexibility, consider the Flex Ticket, which allows them to visit the Empire State Building at any time on their selected day.