Ticket Policies

Ticket and Purchasing Information

Before completing any order via the Website, please carefully review your selection.

Unless otherwise noted, all prices on the Website are listed in United States dollars.  Prices may include a processing fee, noted on the Website.

You are responsible for either printing your tickets at home in advance or via kiosks located at the Empire State Building, which selection you shall make during the check-out process on the Website.

Tickets purchased via the Website are non-refundable. No refunds are provided due to weather conditions, length of lines, wait times at the building or any other reason. Lost, stolen, or destroyed tickets are not replaceable.

ESRT reserves the right to close the observatories or any other portions of the Empire State Building early, including on very busy days. There may also be long wait lines to get into the building during busy tourist times. Please call the building ahead of time at 212.736.3100 (Toll Free 1.877.NYC.VIEW) to check on current wait times and hours.

We are not responsible for lost, stolen or damaged property. By accepting admission with your ticket, you agree to release ESRT for any loss, injury or damage to you or your property that might occur in the building, even if the loss, injury or damage is caused by neglect or fault of ESRT.

Toddlers (5 or younger) are admitted free when accompanied by an adult ticket holder.

When visiting the Empire State Building, you agree to abide by all rules and policies relating to conduct and behavior at the building.  We may refuse admission or expel any person whose conduct is objectionable.

In order to protect ESRT from fraud, you may be asked to provide additional proof of identity regarding any order placed via the Website, including a passport, driver’s license or credit card.

You are responsible for all fees, including legal fees, associated with any disputed charges and chargebacks for purchases made via the Website.  In no event shall ESRT be responsible for such fees.

By providing your credit or debit card information via the Website, you hereby grant ESRT and its agents, including any third party processing companies, authorization to use such information to process and complete your transaction. 

Purchases also may be subject to other terms and conditions set forth on the Website and at the Empire State Building.